Frequently asked questions

Yes. We currently ship to selected destinations in Europe and to the United States. European shipping starts at $5 USD for Standard and $14 USD for Express, depending on the destination. U.S. shipping is currently offered as DDP at $26 USD for Standard and $42 USD for Express. Exact availability and the applicable rate are shown at checkout.

Certain Monvielle pieces are produced or prepared after an order is placed. Our typical processing and production time is approximately 7–10 business days before dispatch. After production, please allow up to approximately 1 additional business day for handoff to the freight forwarder or carrier network. Once your order ships, you’ll receive tracking information. Carrier transit time is separate from the production period.

We offer a voluntary 30-calendar-day return policy for eligible items. Products must generally be unused, unworn, undamaged, and returned with their original packaging and accessories. Personalized, customized, and clearly marked Final Sale items may be excluded from our voluntary return policy where permitted by law. This does not affect any mandatory consumer rights. To request a return or cancellation, use our Cancel / Return an Order function or contact our support team.

Once your order is placed, you’ll receive an email confirming that we’ve received your order and showing your order details. If you don’t receive it within a few minutes, please check your spam or promotions folder. Once your order has been accepted and begins processing, we’ll keep you updated by email.

If you need to update your shipping address, please contact us as soon as possible. We’ll make reasonable efforts to update it before dispatch. Once your order has been shipped, we may no longer be able to change the delivery address.

Availability may change depending on production capacity and demand. If an item is currently unavailable, please contact our support team and we’ll let you know whether it is expected to become available again.

We work with selected manufacturing partners and suppliers to source the materials used in our jewelry. Materials and finishes may vary by piece, and the relevant product details are listed on each product page.

If you’d like more information about the materials used in a specific piece, please contact our support team.

Our jewelry is produced in collaboration with selected manufacturing partners based on our product specifications and quality requirements. Certain pieces are produced or prepared after an order is placed.

We continue to review our production, sourcing and packaging practices as Monvielle grows, with a focus on quality, transparency and responsible business practices.

Materials vary depending on the piece. Each product page provides the relevant material and finish information, such as sterling silver or plating where applicable.

We work with our manufacturing partners to maintain consistent product specifications and quality standards. To help preserve the appearance of your jewelry, we recommend following our Jewelry Care Guide.

If you have questions about the materials used in a specific piece, please contact us before purchasing.