PRIVACY POLICY

Last updated: August 26, 2026

Monvielle (“Monvielle,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal information when you:

• visit monvielle.com;
• browse or purchase our products;
• create or use a customer account;
• add products to your cart, wishlist or favorites;
• request a cancellation, return or refund;
• communicate with us;
• subscribe to marketing communications; or
• otherwise interact with our website and related services

(collectively, the “Services”).

This Privacy Policy should be read together with our Terms of Service, Return & Refund Policy, Shipping Policy and any privacy notices or choices presented to you when information is collected.

Where applicable law requires your consent for a particular processing activity, we will request that consent separately.

Nothing in this Privacy Policy limits any privacy right available to you under applicable law.

1. Who Is Responsible for Your Personal Information

For purposes of applicable privacy and data-protection laws, the business responsible for the personal information described in this Privacy Policy is:

MONVIELLE
trading as Monvielle

Business registration number: 558634846
Website: monvielle.com
Email: support@monvielle.com
Telephone: +972505822946
Business address: Finland Street 33, 3498953 Haifa, Israel

Depending on the circumstances, certain service providers and platform providers may independently determine how they process particular information and may therefore act as separate controllers or businesses under applicable privacy law.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Monvielle, the Services you use and the requirements applicable to your location.

We may collect the following categories of personal information.

Contact and Identification Information

This may include:

• name;
• email address;
• telephone number;
• billing address;
• shipping address; and
• other contact information you provide.

Order and Transaction Information

This may include:

• products viewed;
• products added to a cart, wishlist or favorites;
• products purchased;
• product size, finish, configuration or other selected options;
• order number;
• order status;
• purchase history;
• payment status;
• shipping and delivery information;
• tracking information;
• returns;
• refunds;
• cancellations;
• warranty or defect claims; and
• related transaction information.

Production and Fulfillment Information

Where necessary to manufacture, prepare, fulfill or deliver your order, we may process information such as:

• your order number;
• products ordered;
• selected size, finish or product options;
• personalization or customization instructions, if applicable;
• recipient name;
• shipping address;
• telephone number;
• email address where reasonably necessary for delivery; and
• delivery or fulfillment instructions.

We seek to disclose only the information reasonably necessary for the relevant production, fulfillment or delivery purpose.

Payment Information

Payments are processed through authorized payment and financial service providers.

Depending on the payment method you choose, those providers may collect payment-card, bank-account or other financial information directly from you.

Monvielle generally does not need to receive or store complete payment-card credentials in order to process your purchase.

We may receive limited payment-related information such as:

• payment status;
• transaction identifier;
• payment method type;
• billing information;
• authorization status; and
• other transaction information necessary to administer an order, refund or dispute.

Customer Account Information

Where customer-account functionality is available, we may process:

• account identifiers;
• authentication-related information;
• account preferences;
• saved addresses;
• order history;
• wishlist or favorites information;
• cancellation or return requests; and
• account activity.

Communications and Customer Support

When you contact us, we may process:

• the content of your message;
• email address;
• telephone number;
• order details;
• customer-support history;
• photographs or videos you submit in connection with a damaged or defective product;
• return or refund information; and
• other information you voluntarily provide.

Device, Technical and Usage Information

When you use our website, we and our service providers may automatically collect information such as:

• IP address;
• browser type;
• device type;
• operating system;
• device or browser identifiers;
• network information;
• approximate location derived from IP address;
• referring page or website;
• pages viewed;
• products viewed;
• search activity;
• interactions with products, carts and website features;
• date and time of visits;
• cookie identifiers; and
• similar technical and usage information.

Marketing and Preference Information

This may include:

• marketing subscription status;
• communication preferences;
• privacy and cookie choices;
• advertising identifiers;
• interactions with marketing communications;
• products or categories that appear to interest you; and
• advertising or personalization preferences.

Fraud and Security Information

We may process information reasonably necessary to identify, investigate or prevent:

• fraudulent payments;
• account misuse;
• unauthorized transactions;
• return fraud;
• promotional abuse;
• security incidents; and
• other unlawful or suspicious activity.

We do not ask you to provide sensitive personal information unless it is reasonably necessary for a specific purpose. Please do not send sensitive or confidential information to us unless requested.

3. How We Collect Personal Information

We may collect personal information from the following sources.

Directly From You

For example, when you:

• place an order;
• create or access an account;
• enter shipping or billing details;
• subscribe to communications;
• add items to your wishlist or favorites;
• submit a return or cancellation request;
• contact customer support;
• submit photographs or videos relating to a product issue; or
• otherwise provide information to us.

Automatically Through the Services

We may collect information automatically through:

• cookies;
• pixels;
• local storage;
• log files;
• analytics technologies; and
• similar technologies.

From Service Providers and Business Partners

We may receive information from providers that assist with:

• e-commerce infrastructure;
• payment processing;
• production;
• order fulfillment;
• shipping and logistics;
• fraud prevention;
• website functionality;
• customer support;
• analytics;
• advertising;
• communications; and
• other business operations.

From Advertising, Analytics and Technology Partners

Where permitted by applicable law, we may receive information from advertising platforms, analytics providers, social-media platforms and other technology partners.

4. How We Use Personal Information

We may use personal information for the following purposes.

Processing and Fulfilling Orders

Including to:

• receive and process orders;
• process payments;
• manufacture or prepare products;
• coordinate fulfillment;
• package orders;
• arrange shipping;
• provide tracking;
• communicate delivery information;
• manage customs-related documentation;
• process cancellations;
• process returns and refunds; and
• address damaged, defective or incorrect products.

Providing Customer Accounts and Website Features

Including to:

• operate customer accounts;
• authenticate access;
• display order history;
• remember carts;
• maintain wishlist or favorites functionality;
• remember preferences; and
• provide other features requested by you.

Customer Support and Communications

Including to:

• respond to questions;
• investigate order issues;
• process complaints;
• handle cancellations and returns;
• assess photographs or videos submitted as evidence of a product issue; and
• communicate important information relating to your order or account.

Operating and Improving Monvielle

Including to:

• operate and maintain the website;
• understand use of the Services;
• analyze website performance;
• improve products;
• improve navigation and functionality;
• improve customer experience;
• understand customer preferences; and
• develop or improve our Services.

Personalization

Where permitted by applicable law, we may use information to:

• remember your preferences;
• personalize portions of the website;
• recommend products; and
• display products or content that may be more relevant to you.

Marketing and Advertising

Subject to applicable law and your privacy choices, we may use personal information to:

• send promotional emails or other marketing communications;
• measure marketing performance;
• understand customer interests;
• create or measure advertising audiences;
• personalize advertising; and
• display advertising based on relevant activity.

Where applicable law requires consent, we will obtain consent before carrying out the relevant marketing, advertising or tracking activity.

Fraud Prevention and Security

We may use information to:

• authenticate transactions;
• detect suspicious activity;
• prevent fraud;
• protect customer accounts;
• secure the Services;
• investigate misuse;
• enforce applicable terms and policies; and
• protect Monvielle, our customers and others.

Legal, Accounting and Regulatory Purposes

We may use personal information where reasonably necessary to:

• comply with applicable laws;
• comply with tax and accounting requirements;
• maintain legally required records;
• respond to lawful government or court requests;
• establish, exercise or defend legal claims;
• resolve disputes; and
• protect our legal rights.

5. Legal Bases for Processing

Where the GDPR, UK GDPR or another law requiring a legal basis applies, we rely on one or more of the following legal bases.

Performance of a Contract

We process information where necessary to:

• process your order;
• receive payment;
• manufacture or prepare products;
• fulfill and deliver orders;
• provide customer-account functionality requested by you;
• process returns, refunds or cancellations; and
• provide customer support relating to your purchase.

Legitimate Interests

We may process information where necessary for our legitimate interests or those of another party, provided those interests are not overridden by your rights and freedoms.

These interests may include:

• operating and improving our business;
• providing effective customer service;
• maintaining website security;
• preventing fraud;
• understanding website performance;
• protecting our legal rights; and
• certain analytics or marketing activities where permitted by law.

Consent

We rely on consent where required, including for certain:

• non-essential cookies;
• analytics technologies;
• advertising technologies;
• personalized advertising; and
• marketing communications.

You may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Compliance With Legal Obligations

We may process information where necessary to comply with:

• tax laws;
• accounting rules;
• consumer-protection requirements;
• privacy requirements;
• court orders;
• regulatory obligations; or
• other applicable laws.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

We do not give every recipient unrestricted access to your information.

E-Commerce and Technology Providers

We use technology and infrastructure providers to operate our online store, website features and customer-account functionality.

Production and Order-Fulfillment Partners

Because certain Monvielle products may be produced or prepared after an order is placed, we may disclose information reasonably necessary to a production or fulfillment partner.

This may include:

• order details;
• product and size selections;
• customization instructions, where applicable;
• recipient name;
• shipping address;
• telephone number; and
• other information reasonably necessary to prepare and dispatch the order.

Production and fulfillment partners do not need your full payment-card information to manufacture or ship your product.

Shipping and Logistics Providers

We may disclose necessary delivery information to carriers and logistics providers, which may include DHL, UPS, FedEx, or other carriers used for a particular destination.

This may include:

• recipient name;
• address;
• telephone number;
• email address where reasonably necessary;
• order or shipment reference;
• customs information; and
• information necessary to deliver or return a parcel.

Payment Providers and Financial Institutions

We disclose information as necessary to:

• process transactions;
• authorize payments;
• issue refunds;
• investigate disputes; and
• prevent payment fraud.

Analytics and Website-Service Providers

We may use third parties that help us:

• understand use of the website;
• measure performance;
• maintain functionality;
• improve customer experience; and
• identify technical issues.

Advertising and Marketing Partners

Subject to applicable law and your privacy choices, we may disclose or make available certain information to advertising and marketing providers for purposes such as:

• campaign measurement;
• audience analysis;
• targeted advertising; and
• personalization.

Depending on your jurisdiction, some advertising-related disclosures may legally be defined as a “sale,” “sharing,” or “targeted advertising” even if Monvielle does not receive money in exchange for your personal information.

You may have a right to opt out as described below.

Professional Advisers

We may disclose information where reasonably necessary to:

• lawyers;
• accountants;
• auditors;
• insurers;
• consultants; and
• other professional advisers.

Authorities and Legal Recipients

We may disclose information where reasonably necessary to comply with:

• applicable law;
• court orders;
• lawful governmental requests; or
• legal proceedings,

or to protect Monvielle, our customers or others from fraud, abuse or unlawful conduct.

Business Transactions

Personal information may be transferred as part of:

• a merger;
• acquisition;
• financing;
• corporate restructuring;
• sale of assets; or
• similar business transaction,

subject to applicable legal requirements.

7. Shopify and Shopify Network Intelligence

Our online store is hosted by Shopify, which provides the e-commerce infrastructure used to make the Services available to you.

When you visit, interact with or make a purchase through Monvielle, Shopify may collect and process personal information relating to your use of the Services.

Monvielle uses certain Shopify enhanced services powered by Shopify Network Intelligence.

These services may use information from your interactions with Monvielle together with information from your interactions with Shopify and other merchants to provide or improve services that may include:

• personalization;
• analytics;
• advertising;
• fraud prevention;
• security;
• platform functionality; and
• product or service improvement.

Information submitted through our Services may be shared with Shopify and relevant third parties and may be processed in countries other than the country where you reside.

Where applicable law requires consent for non-essential processing, Shopify's use of relevant information is subject to the privacy and consent choices available through our website and associated privacy controls.

Depending on your location, you may also have rights to object to or opt out of certain Shopify processing.

For more information, please review:

• the Shopify Consumer Privacy Policy; and
• the Shopify Privacy Portal.

You may also use the Your Privacy Choices link available through Monvielle to exercise applicable data-sharing or advertising choices.

8. Cookies and Similar Technologies

We and our service providers may use:

• cookies;
• pixels;
• tags;
• local storage;
• similar identifiers; and
• related tracking technologies.

These technologies may be used for:

Necessary Functions

Including:

• operating the website;
• maintaining security;
• authenticating customers;
• maintaining carts;
• processing transactions; and
• remembering essential preferences.

Personalization

Including remembering preferences and providing a more relevant website experience.

Analytics

Including understanding:

• website traffic;
• website performance;
• product interactions; and
• how customers use the Services.

Advertising and Marketing

Including measuring campaigns and, where permitted, personalizing advertisements.

Where applicable law requires consent for non-essential cookies or tracking technologies, they will be used in accordance with your choices.

You can manage applicable choices through our Cookie Preferences interface.

You may also control certain technologies through your browser or device settings.

Disabling certain technologies may affect website functionality.

9. Your Privacy Choices and Targeted Advertising

Depending on where you live, you may have the right to opt out of:

• targeted advertising;
• the sale of personal information;
• the sharing of personal information for cross-context behavioral advertising; or
• certain profiling activities.

Where applicable, you can exercise these choices through the Your Privacy Choices link available on our website.

Where legally required and technically supported, we also recognize applicable Global Privacy Control (GPC) signals as an opt-out request for the browser or device sending the signal.

Where a legally recognized opt-out applies, we will process it in accordance with applicable law.

10. Marketing Communications

Where permitted by applicable law, Monvielle may send you promotional communications.

Where consent is required, we will send such communications only after obtaining the required consent.

You may unsubscribe from promotional emails at any time by:

• using the unsubscribe function contained in the communication; or
• contacting us at support@monvielle.com.

Unsubscribing from promotional communications does not prevent us from sending necessary non-promotional messages concerning:

• an order;
• payment;
• shipping;
• customer account;
• return;
• refund;
• cancellation;
• security issue; or
• customer-support request.

11. Automated Processing and Profiling

We and our service providers may use automated technologies for purposes such as:

• fraud detection;
• transaction-security checks;
• product recommendations;
• website personalization;
• audience analysis; and
• advertising measurement or personalization.

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on you unless such processing is permitted by applicable law and any required safeguards are provided.

Where applicable law gives you rights relating to automated decision-making or profiling, you may exercise those rights by contacting us.

12. International Data Transfers

Monvielle operates internationally and uses technology, production, fulfillment, payment, logistics and other service providers that may process information in countries other than the country where you reside.

As a result, personal information may be transferred to, stored in or processed in jurisdictions with privacy laws different from those in your country.

Where the GDPR, UK GDPR or another law requires safeguards for international transfers, we will use or rely on an appropriate legally recognized mechanism where applicable, which may include:

• an adequacy decision;
• Standard Contractual Clauses;
• applicable UK international-transfer contractual mechanisms; or
• another legally recognized transfer mechanism.

You may contact us for additional information about applicable safeguards where you have a legal right to receive such information.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as otherwise permitted or required by law.

Retention periods may depend on:

• how long you maintain an account;
• the nature of your relationship with Monvielle;
• completion of an order;
• return or refund requirements;
• applicable tax and accounting rules;
• statutory limitation periods;
• fraud-prevention needs;
• warranty or consumer claims;
• disputes or litigation; and
• other legal or regulatory requirements.

For example, certain transaction records may need to be retained after an order is completed in order to satisfy accounting, tax, consumer-protection or legal requirements.

When personal information is no longer reasonably required, we may delete or anonymize it, subject to applicable law and legitimate technical backup or security requirements.

14. Information Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against:

• unauthorized access;
• unauthorized disclosure;
• loss;
• misuse;
• alteration; and
• destruction.

Access to customer information is intended to be limited to persons and service providers that reasonably need the information for relevant business functions.

However, no electronic system, transmission method or storage method can be guaranteed to be completely secure.

You are responsible for protecting any credentials, verification codes or devices used to access your customer account.

Please do not send:

• complete payment-card details;
• account verification codes;
• passwords; or
• other highly sensitive information

to us through ordinary email unless specifically requested through an appropriate secure process.

15. Your Privacy Rights

Depending on where you live and subject to applicable legal conditions and exceptions, you may have some or all of the following rights:

• Access — request access to personal information we hold about you.
• Correction — request correction of inaccurate personal information.
• Deletion — request deletion of certain personal information.
• Portability — request a portable copy of certain information.
• Restriction — request restriction of certain processing.
• Objection — object to certain processing.
• Withdraw Consent — withdraw consent where processing is based on consent.
• Marketing Opt-Out — object to or unsubscribe from direct marketing.
• Targeted Advertising Opt-Out — opt out of qualifying targeted advertising.
• Sale or Sharing Opt-Out — opt out where applicable privacy law defines certain disclosures as sale or sharing.
• Profiling Rights — exercise applicable rights relating to certain profiling or automated decisions.
• Complaint or Appeal Rights — submit a complaint or appeal where applicable law provides such a right.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before completing a privacy request.

Where permitted by law, an authorized agent may make a request on your behalf. We may require reasonable evidence of the agent's authority.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

To submit a privacy request, contact:

support@monvielle.com

16. European Economic Area and United Kingdom Privacy Rights

If the GDPR or UK GDPR applies to you, you may have rights including:

• access;
• rectification;
• erasure;
• restriction of processing;
• data portability;
• objection to certain processing;
• withdrawal of consent; and
• rights relating to certain automated decision-making.

Right to Object to Direct Marketing

Where your personal information is processed for direct marketing, you have the right to object to that processing.

If you object, we will stop processing the relevant personal information for direct-marketing purposes as required by applicable law.

You also have the right to lodge a complaint with the competent data-protection supervisory authority.

UK residents may complain to the Information Commissioner's Office (ICO).

EEA residents may complain to the competent data-protection authority in the country in which they live, work, or where they believe an infringement occurred.

We encourage you to contact Monvielle first so that we have an opportunity to address your concern, although doing so does not restrict your right to contact an authority.

17. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the state and whether the relevant law applies to Monvielle, these may include rights to:

• know or access personal information;
• correct inaccurate personal information;
• delete certain personal information;
• obtain a portable copy of certain information;
• opt out of targeted advertising;
• opt out of certain sales or sharing of personal information;
• opt out of certain profiling; and
• appeal certain decisions regarding a privacy request.

For privacy choices relating to targeted advertising or qualifying data sharing, use the Your Privacy Choices function available on our website where applicable.

Where required, we also recognize applicable opt-out preference signals such as Global Privacy Control.

We do not unlawfully discriminate against consumers for exercising applicable privacy rights.

18. Israeli Privacy Rights

Where Israeli privacy law applies, Monvielle processes personal information in accordance with the Israeli Privacy Protection Law, 1981, as amended, and applicable regulations.

Subject to applicable law, individuals may have rights relating to personal information maintained about them, including applicable rights of:

• access; and
• correction of information.

Monvielle maintains reasonable organizational and technical safeguards appropriate to the nature of the information processed and the applicable legal requirements.

Where Israeli law requires additional obligations based on the nature, size or use of a database or processing activity, Monvielle will implement the applicable requirements.

Privacy requests may be submitted to:

support@monvielle.com

19. Children's Privacy

The Services are intended for a general adult retail audience and are not directed specifically to children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to Monvielle inappropriately, please contact:

support@monvielle.com

We will review the request and take appropriate action where required by law.

20. Third-Party Websites and Services

The Services may contain links to, integrations with or functionality provided by third parties.

Independent third parties may have their own:

• privacy policies;
• terms;
• cookies; and
• data-processing practices.

Monvielle does not control the independent privacy practices of third-party websites or services merely because a link or integration appears on our website.

We recommend reviewing the privacy notices of third parties you choose to use.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our business;
• our Services;
• production or fulfillment arrangements;
• technology;
• service providers;
• privacy practices;
• legal requirements; or
• regulatory guidance.

When this Privacy Policy is updated, we will revise the “Last updated” date.

Where applicable law requires additional notice or consent for a material change, we will provide that notice or obtain consent as required before the relevant new processing takes place.

22. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how Monvielle handles personal information, please contact:

MONVIELLE
trading as Monvielle

Business registration number: 558634846
Website: monvielle.com
Email: support@monvielle.com
Telephone: +972505822946
Business address: Finland Street 33, 3498953 Haifa, Israel

For privacy-related requests, please use:

support@monvielle.com