Shipping policy
SHIPPING POLICY
Last updated: September 3, 2026
At Monvielle, we aim to provide reliable, secure, and transparent international delivery.
This Shipping Policy explains our production and processing times, available shipping destinations, shipping methods, estimated delivery times, shipping charges, tracking, customs procedures, and what may happen in the event of delays or delivery issues.
Please note that order production/processing time and carrier transit time are separate periods.
Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.
1. Where We Ship
Monvielle currently offers shipping to selected destinations in:
- Europe
- United States
Europe — Zone 1
We currently ship to:
- Belgium
- France
- Germany
- Italy
- Netherlands
- Spain
- United Kingdom
Europe — Zone 2
We currently ship to:
- Austria
- Denmark
- Finland
- Greece
- Ireland
- Luxembourg
- Monaco
- Norway
- Portugal
- Sweden
- Switzerland
Shipping availability to a specific address will always be confirmed at checkout.
Certain remote locations, islands, territories, military addresses, P.O. boxes, or other special destinations may have limited carrier availability or may not be serviceable.
2. Order Processing and Production
Monvielle jewelry is produced or prepared after an order is placed and may not be held as finished inventory at the time of purchase.
Our typical processing and production time is approximately:
7–10 business days before dispatch.
Once production has been completed, please allow up to approximately 1 additional business day for the parcel to be transferred to the freight forwarder or carrier network.
Business days generally mean Monday through Friday, excluding public holidays and other non-working days that may affect production, fulfillment, or carrier operations.
Processing may occasionally take longer because of:
- public holidays;
- high-volume periods;
- promotional periods;
- production interruptions;
- transportation disruptions;
- security or fraud-verification checks; or
- circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.
3. Shipping to Europe
Europe — Zone 1
Standard Shipping
$5 USD
Estimated carrier transit time:
5–7 business days after dispatch
Express Shipping
$14 USD
Estimated carrier transit time:
3–5 business days after dispatch
Europe — Zone 2
Standard Shipping
$9 USD
Estimated carrier transit time:
5–7 business days after dispatch
Express Shipping
$15 USD
Estimated carrier transit time:
3–5 business days after dispatch
Orders may be shipped using international courier services including:
- FedEx
- UPS
- DHL
The specific carrier used may depend on the destination, postal code, carrier availability, customs requirements, package characteristics, and operational circumstances.
Unless a specific carrier is expressly guaranteed at checkout, Monvielle or its fulfillment partner may select the appropriate carrier for the shipping method selected by the customer.
4. Shipping to the United States
For United States orders, Monvielle currently offers shipping using DDP (Delivered Duty Paid) shipping services where available.
Standard DDP Shipping
$26 USD
Estimated carrier transit time:
5–7 business days after dispatch
Express DDP Shipping
$42 USD
Estimated carrier transit time:
2–4 business days after dispatch
Available carriers may include FedEx, UPS, and DHL.
Certain U.S. addresses may be classified by the carrier as remote or extended-delivery areas. The shipping rates currently displayed by Monvielle have been set conservatively to account for the possibility of additional carrier costs associated with such addresses.
We do not intend to impose a separate mandatory remote-area shipping surcharge after checkout without the customer's agreement.
Remote or extended-delivery areas may also require additional delivery time.
5. Estimated Total Delivery Time
Because production and carrier transit are separate stages, the overall estimated delivery timeframe is generally:
Europe
Approximately:
11–18 business days from order placement to delivery
depending on the destination and selected shipping method.
United States
Approximately:
10–18 business days from order placement to delivery
depending on the destination and selected shipping method.
Remote destinations, customs procedures, public holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control may increase these estimates.
These timeframes are estimates and are not guaranteed delivery dates unless a guaranteed delivery service is expressly stated at checkout.
6. Shipping Charges
The shipping charge applicable to your order will be displayed at checkout before you complete your purchase.
The amount displayed and accepted at checkout will normally be the shipping charge applicable to that order.
Shipping prices may change for future orders if carrier prices, fuel surcharges, available routes, or other transportation costs change.
Monvielle will not impose an additional mandatory shipping charge after checkout without your agreement.
If we discover before dispatch that the selected shipping service cannot reasonably be provided to your address under the terms accepted at checkout, we will contact you with the available options.
These may include:
- an alternative shipping method;
- an adjusted arrangement agreed with you; or
- cancellation and refund of the affected order where appropriate.
7. Package Weight and Larger Orders
Our standard shipping rates are designed around typical Monvielle jewelry shipments.
Orders containing an unusually large number of products or otherwise exceeding the characteristics of a standard jewelry parcel may require different transportation arrangements.
If this occurs and the checkout shipping rate cannot reasonably be honored, we will contact you before dispatch.
We will not impose an additional mandatory shipping charge without your agreement.
8. Tracking Information
Where tracking is available, you will receive tracking information after your order has been dispatched.
Tracking information may take some time to become active after:
- the shipping label has been created;
- the parcel has been transferred to the freight forwarder;
- the carrier has collected the parcel; or
- the parcel has entered the carrier's network.
Please monitor your tracking information for delivery updates or carrier instructions.
If your tracking information has not updated for an unusual period, please contact:
9. Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please verify where applicable:
- recipient name;
- street address;
- apartment or unit number;
- city;
- state or region;
- postal or ZIP code;
- country;
- telephone number; and
- email address.
If you discover an error after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to correct the address before dispatch.
However, we cannot guarantee that an address can be modified once the parcel has entered the carrier network.
10. Remote and Extended Delivery Areas
Certain addresses, particularly within the United States, may be classified by FedEx, UPS, DHL, or another applicable carrier as remote or extended-delivery areas.
Such addresses may:
- require additional delivery time;
- have more limited carrier availability; or
- result in higher transportation costs.
Our current U.S. checkout rates have been set conservatively to reduce the likelihood that a separate remote-area charge will become necessary after purchase.
If an unexpected carrier restriction makes delivery impossible under the terms accepted at checkout, we will contact you before dispatch.
11. Customs, Duties and Import Taxes
International shipments may be subject to:
- import VAT;
- sales tax;
- customs duties;
- customs-clearance charges;
- brokerage fees; or
- other charges imposed by governmental authorities or carriers.
United States
Our current U.S. shipping options use DDP services where available, which are intended to reduce unexpected import-duty charges for the recipient.
However, taxes, government-imposed charges, or other costs not included in the applicable DDP carrier service may still apply where required by law.
Europe
Customs and tax treatment varies depending on the destination country and carrier.
Where applicable taxes, duties, or customs charges are not collected by Monvielle during checkout, they may be assessed separately by the destination country's customs authority or shipping carrier.
In some circumstances, these charges may be billed after the parcel has entered the destination country or after delivery.
Where permitted by applicable law, the recipient is responsible for charges that are not collected by Monvielle at checkout.
Monvielle does not control the amount of customs duties or taxes imposed by governmental authorities.
We recommend reviewing applicable import requirements in your country before ordering.
12. Customs Delays
International shipments may be subject to customs inspection or clearance.
Customs procedures are carried out by governmental authorities and are generally outside Monvielle's direct control.
Customs clearance may occasionally increase the estimated delivery time.
Where reasonably possible, Monvielle and its fulfillment partners will cooperate with the applicable carrier and provide documentation within our control to assist with customs clearance.
13. Shipping Delays
Although we make reasonable efforts to meet our estimated processing and delivery times, delays may occur because of:
- customs processing;
- carrier disruption;
- severe weather;
- transportation interruptions;
- public holidays;
- high order volumes;
- production delays;
- labor disruptions;
- governmental measures;
- security events;
- international transportation restrictions; or
- other circumstances outside our reasonable control.
Where we become aware of a material delay affecting your order, we will make reasonable efforts to provide updated information.
Mandatory consumer rights concerning delivery delays remain unaffected.
14. Lost Shipments
If an order appears to be lost, please first:
- review the carrier tracking information;
- check whether a delivery attempt has been made;
- check with other members of your household or building where appropriate; and
- verify that the shipping address on your order is correct.
If the order still cannot reasonably be located, please contact:
Where Monvielle arranged the shipping carrier, we will work with the applicable carrier or fulfillment provider to investigate the shipment.
If an order is confirmed lost before the applicable risk of loss has transferred to the customer, Monvielle will provide the remedy required under applicable law, which may include replacement or refund.
15. Damaged Shipments
If your order arrives damaged, please contact:
as soon as reasonably possible.
To allow us to investigate efficiently, we recommend providing:
- your order number;
- clear photographs of the product;
- photographs of the external packaging;
- photographs of any visible shipping damage; and
- video evidence where reasonably useful.
Please retain the product and its packaging until we provide further instructions.
Nothing in this section limits statutory rights relating to damaged, defective, or non-conforming goods.
Please also refer to our Return & Refund Policy.
16. Risk of Loss During Delivery
Where Monvielle arranges or selects the shipping carrier, the risk of loss or damage remains with Monvielle until the order is delivered to you or to another person designated by you to receive it, except where applicable law provides otherwise.
Nothing in this section limits any mandatory consumer rights relating to lost or damaged goods.
17. Delivery Attempts and Unclaimed Shipments
Please monitor your shipment and ensure that someone is available to receive the parcel where required.
If a shipment is:
- refused;
- not collected;
- returned after unsuccessful delivery attempts;
- returned because of an incorrect customer-supplied address; or
- returned because the recipient failed to complete a legally required delivery or customs procedure,
the parcel may be returned to Monvielle or the applicable fulfillment location.
Where permitted by law, reasonable costs associated with reshipping or return transportation may apply.
Please refer to our Return & Refund Policy for cancellation and return procedures.
18. Multiple Packages
An order may occasionally be shipped in more than one package.
If an order is split:
- packages may have separate tracking numbers;
- packages may arrive at different times; and
- different carriers may occasionally be used.
If Monvielle chooses to split an order after you have paid the agreed shipping charge, we will not impose additional shipping charges solely because of that split unless you expressly agree otherwise.
19. Changes to Shipping Services
Carrier rates, fuel surcharges, available routes, delivery regions, and shipping services may change from time to time.
Any changes will apply to future orders.
The shipping method, price, and terms accepted during checkout will govern an existing order, subject to applicable mandatory law.
20. Contact Us
For questions concerning shipping, tracking, customs, delivery delays, lost shipments, or damaged parcels, please contact:
Monvielle
Website: monvielle.com
Email: support@monvielle.com
Please include your order number whenever possible so that we can assist you efficiently.